Upper Plate Recovery
Every GRAPHENE Upper Plate is unique and personal. If lost or damaged, you can request NGRAVE to safely recreate a new custom upper plate.
Each upper plate is unique
The “Ultimate Recovery Code” on your GRAPHENE Upper Plate is there in case of loss or damage. Each upper plate configuration is unique and personal. As NGRAVE (or any other third party) has no information on your lower plate, your Perfect Key remains safe.
Secure recovery process
NGRAVE can only recreate your Upper Plate when you provide the Ultimate Recovery Code, as we do not store Upper Plate configurations. Your code, combined with a unique NGRAVE held private key, lets our team generate a single-use file of your Upper Plate configuration. Then, we can immediately manufacture the new plate in Belgium and ship it to you.
How to recover
Your Upper Plate
01. Locate your recovery code you previously stored.
03. NGRAVE will contact you within 48 business hours.
04. NGRAVE will ship your new Upper Plate.
