Shipping Policy

Last update on 20 January 2026

The NGRAVE terms and conditions (the “Terms”) govern your use of the NGRAVE website https://ngrave.io (the “Website”) and the associated Services, which are owned and operated by NGRAVE, a company registered as Hestara SRL under Belgian company number 1031.812.457, having its registered office at Venelle des Platanes, 1300 Wavre, BELGIUM, support@ngrave.io (“Provider”, “we”, “us”, “our”).

By using the Website and Webshop, you acknowledge that you have read these Terms carefully and that you agree with them without reservation.

NGRAVE's Terms and Conditions

The Webshop allows you to order NGRAVE products (i.e. ZERO hardware wallet, GRAPHENE stainless steel backup plates and GRAPHENE extra bottom plates (the “Products”)). Below are some more details regarding NGRAVE's Shipping Policy.

Ordering & Shipping

After filling out your shipping and payment information, you will be asked to review and submit your order. An email will confirm that your order has been placed.

You will be required to pay any import or other fees, taxes, and duties that may be levied. The shipping amount will be calculated upon checkout and will be denominated in euro. No shipping costs are applicable on orders over 300 euros.

After placing an order, we will ship your order as soon as stock and inventory may be available. Delivery may be postponed for reasons of force majeure, including but not limited to late or faulty delivery of our stock by our suppliers, strikes, fire and other natural disasters, and disruptions of the electricity or telecommunications.

Delivery times are provided for information purposes only and may vary depending on the third party courier service. Provider cannot be held liable for delays caused by circumstances outside its control including delays of courier services. The risk of loss and damage to Products is transferred to you upon delivery (i.e. when you physically take possession of the Product, or when the Product is physically delivered to the location you have designated).

Payment methods

The ordering, checkout and payment procedure are handled through Shopify and associated payment gateways. You can pay using either debit/credit card, Paypal, Apple Pay, Google Pay, Crypto.com or BitPay. Specific payment terms may apply depending on your choice of payment method.

Costs, fees and taxes

For deliveries outside the European Union, please note that some countries or states may apply customs duties, import taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and / or payment of duties and taxes of any kind related to the import of the Products.

Customs

We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package. For more details please refer to the dedicated page.

Questions

When having doubts, complaints or questions regarding the ordering and shipping of our products, you can always contact us at shipping@ngrave.io.

Shipping FAQs

Shipping
Do you ship worldwide?

Due to various reasons, we can’t ship to a number of countries.

These are:

  • Africa: Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Congo - Brazzaville, DR Congo, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Palestinian Territories, Rwanda, São Tomé & Príncipe, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Uganda, Western Sahara, Zambia & Zimbabwe.
  • Asia: Afghanistan, Bangladesh, China, Christmas Island, Cocos (Keeling) Islands, India, Iran, Iraq, Macao SAR, Myanmar (Burma), Pakistan, Taiwan & Yemen.
  • Europe: Belarus, Kosovo, Russia & Ukraine.
  • South-America: Brazil
  • Oceania: Ascension Island.
More FAQs
Shipping
When will I receive my package?

This depends on when you ordered.

  • Orders placed after July 13th of 2022 will immediately be processed for shipping. You will not need to confirm your shipping address first.
  • If you ordered before July 13th of 2022, you should have received a shipping address confirmation mail.
    Can’t find it? Look for a message sent by shipping@ngrave.io in the mailbox of the email address that you used to place your order. Make sure to check your spam folder as well.
    Still can’t find it? Contact us at shipping@ngrave.io with your preferred shipping address.

Timing

Once your order is paid for, or after you confirm your shipping address for orders placed before July 13th of 2022, we will ship your package within 3 business days. Within 48hrs after that, you will receive a tracking link from the carrier.

Your package should arrive in 1-7 business days after shipment. Depending on the time it takes to clear customs it might take longer.

Shipping Update
Shipping
Will I have to pay custom duties?

We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package.

We ship from Belgium, so customs duties or fees may apply to deliveries outside of the European Union. Customs duties and fees are not included in the price and will have to be paid to the carrier by the buyer upon delivery.


The amount to pay varies from country to country. For more details, please contact your local customs authority.

⚠️ Beware of potential phishing emails!
In case of doubt, don't make any payments and contact shipping@ngrave.io to verify the veracity of the request to pay import taxes.

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